Refund Policy
Last updated: August 4, 2026
Draft — not yet reviewed by an attorney. This document is grounded in PipeDesk's actual technical setup (Supabase, Stripe, Resend) but has not been reviewed by qualified legal counsel. Do not treat it as legally binding or complete until it has been.
1. Free trial — no risk, no charge
Every PipeDesk plan includes a 14-day free trial. We collect a payment method at signup, but you are not charged anything until the trial ends. You can cancel at any time during the 14 days, at no cost, directly from your account settings.
2. Once your trial ends
If you don't cancel before your trial ends, your subscription begins and your card is charged the plan price shown on our Pricing page at the time of signup.
3. Our refund policy
Because every plan includes a full 14-day trial to evaluate PipeDesk before any charge occurs, we do not offer refunds once a subscription charge has been made. We encourage you to use the trial period to confirm PipeDesk is the right fit before it converts to a paid subscription.
4. Canceling your subscription
You can cancel your subscription at any time from your account settings. Canceling stops future billing; it does not retroactively refund charges already made, per §3 above. Your access continues through the end of the billing period you've already paid for.
5. Billing errors
If you believe you were charged in error — for example, a duplicate charge or a charge after you canceled — contact us and we'll investigate and correct genuine billing mistakes.
6. Changes to this policy
We may update this policy as the product changes. We'll update the “Last updated” date above when we do.
7. Contact
Questions about billing or this policy: hello@pipedesk.app.